Introduction
At The Vault Aberdeen, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, book our services, or interact with us in any way. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following information about you:
- Personal Identification Information: Name, email address, phone number, postal address, and other similar contact details.
- Payment Information: Credit/debit card details or other payment information (collected securely by our payment processors).
- Booking Information: Details of your bookings, including dates, times, and number of participants.
- Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To process and manage your bookings, communicate with you about your bookings, and provide customer support.
- To Improve Our Services: To understand how our customers use our services and website, to improve the quality and content of our offerings.
- To Process Payments: To securely process your payments for our services.
- To Communicate with You: To send you emails about your bookings, respond to inquiries, and notify you about changes to our services or policies.
- For Marketing Purposes: To provide you with information about our services, promotions, and events that we think may be of interest to you (you can opt-out at any time).
- To Ensure Security: To protect our website, customers, and business from fraud and other security threats.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep your information confidential.
- Legal Requirements: We may disclose your personal information if required by law, or if we believe that such action is necessary to comply with legal obligations, protect the rights, property, or safety of The Vault Aberdeen, our customers, or others.
4. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
5. Your Rights
You have the following rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Erasure: You have the right to request that we delete your personal information, subject to certain legal obligations.
- Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Objection: You have the right to object to our processing of your personal information, including for direct marketing purposes.
- Data Portability: You have the right to request that we transfer your personal information to another organization, where technically feasible.
To exercise any of these rights, please contact us at office@thevaultaberdeen.com.
6. Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions about this Privacy Policy or our practices concerning your personal information, please contact us at:
The Vault Aberdeen
Email: office@thevaultaberdeen.com
Last Updated: 23-08-2024